Case Manager

Full-time

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Hamburg, Berlin, Porto

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Remote (+/- 3h from Berlin)

Founded in April 2018, we are reimagining how people move for work by bringing together seamless technology, transparency and unrivalled service. We believe in freeing talent from borders, so we’re building a centralised platform for a decentralised world. A world where companies can hire from everywhere — and people can work and live where they want to.

With us, no day is like the other and there is always something going on! We are an energetic mix of nationalities who have lived in over 15 countries, and speak 10 languages. We love what we do and enjoy working together in a focused and fun environment. You’ll get a great opportunity to learn and grow - we are moving fast and offer various options to take on exciting responsibilities. Our office is in the heart of Hamburg, but we are flexible with where you choose to work from.

We are looking for people that take ownership and pursue excellence. The more ideas you bring with you, the better - let’s get started!

Our new Case Management-Localito...

will be working with our customer success team to ensure that all our internationals are taken care of. You will be assigned new cases on a weekly basis and you are the first point of contact. It's crucial that you are patient, respond to all questions, and really support people in their journey. Your working hours are completely flexible and you can work from wherever you want. We are looking for someone who is passionate about helping people and bringing the world closer together. You will have a direct impact on people's life and contribute to a world without borders! 

Your responsibilities

  •  Answering questions of internationals regarding visa processes, paperwork, etc. via chat
  • Preparation of documents and application forms
  • Exchange with authorities on appointments and processes
  • Continuous development of our knowledge base
  • Interaction with product team to develop new features

Your profile

  • You have 2+ years work experience (can be as a working student)
  • You have previous experience with customer interactions
  • You are communicative and have fun interacting with people
  • You are very patient and not easily stressed
  • You are fluent in English

Ready for your next challenge? Apply below or send your CV via email to jobs[at]localyzeapp.com!

APPLY HERE